ChannelVision Names BCN’s Channel Program Among the Industry’s Best While the TITAN American Business Awards Honor Its Outstanding Customer-Centric Culture

BOCA RATON, Fla. — July 2026 — BCN, a leading provider of managed network, technology, and communications solutions, today announced it has received two prestigious national awards, recognizing the company’s leadership in channel innovation and its unwavering commitment to delivering exceptional customer experiences.

BCN was honored with the 2026 Visionary Spotlight Award for Channel Program of the Year by ChannelVision Magazine, recognizing its partner-first business model and industry-leading channel program. The company also earned a 2026 TITAN American Business Award in the Outstanding Customer-Centric Culture category, celebrating more than three decades of building a people-first organization focused on long-term customer success.

Together, these honors reinforce BCN’s position as a trusted technology advisor helping businesses modernize connectivity while empowering channel partners to deliver greater value in an increasingly complex digital landscape.

“These awards recognize what has always been at the heart of BCN—our commitment to our partners, our customers, and our people,” said Richard M. Boudria Jr., Chief Executive Officer of BCN. “Technology continues to evolve at an incredible pace, but lasting success is built on trust. Whether we’re enabling our partners to grow their businesses or helping customers navigate AI, cloud, cybersecurity, and next-generation network transformation, our focus remains the same: delivering exceptional experiences through innovation, accountability, and genuine relationships.”

Recognized for Partner Success

The 2026 Visionary Spotlight Award for Channel Program of the Year recognizes BCN’s continued investment in one of the telecommunications industry’s most respected channel-exclusive programs.

Unlike traditional providers, BCN operates through a 100% channel-exclusive model, ensuring partners never compete with a direct sales organization. Combined with its fully managed Network-as-a-Service (NaaS) platform, BCN enables partners to deliver enterprise-grade networking solutions without the complexity of managing infrastructure themselves.

The platform provides:

  • Multi-carrier fiber, broadband, and wireless connectivity
  • Integrated SD-WAN and SASE capabilities
  • End-to-end lifecycle management from network design through deployment, monitoring, and support
  • Centralized visibility and management
  • Unified billing and service under a single provider

Supporting more than 8,000 businesses nationwide, BCN continues to help organizations simplify increasingly complex technology environments while giving partners new opportunities to grow recurring revenue and strengthen customer relationships.

“Our partners are at the center of everything we do,” said Jeanne Duca, Chief Marketing Officer of BCN. “This award validates a philosophy we’ve built over more than 30 years: when our partners succeed, our customers succeed. We remain committed to providing innovative technology, exceptional operational support, and a channel experience built on transparency, collaboration, and trust.”

A Culture Built Around Customers

The 2026 TITAN American Business Award for Outstanding Customer-Centric Culture recognizes organizations that demonstrate exceptional leadership, operational excellence, and measurable impact through customer-focused business practices.

For more than three decades, BCN has built its reputation on delivering personalized service supported by experienced professionals—not automated experiences. The company’s Customer Service, Service Assurance, Network Engineering, and Service Delivery teams work together through a fully integrated lifecycle model designed to provide proactive support from initial deployment through ongoing operations.

That commitment has produced measurable results, including:

  • A Net Promoter Score (NPS) of 65, more than double the telecommunications industry average
  • Customer communication and responsiveness ratings of 4.68 out of 5
  • Ongoing service and support ratings of 4.32 out of 5
  • Long-tenured customer service professionals with an average tenure of nine years, providing continuity and deep customer knowledge that distinguishes BCN within the industry.

As organizations increasingly depend on AI, cloud computing, cybersecurity, and edge technologies, resilient infrastructure alone is no longer enough. Businesses need trusted advisors capable of simplifying complexity, anticipating change, and delivering exceptional service throughout every stage of the technology lifecycle.

These two national awards affirm BCN’s ability to deliver on both fronts: providing innovative solutions that help partners compete and creating a customer experience that builds lasting relationships.

About BCN

For more than 30 years, BCN has helped organizations simplify technology through fully managed network, connectivity, cloud, voice, cybersecurity, and communications solutions delivered exclusively through the channel. By combining industry-leading technology with a partner-first philosophy and award-winning customer service, BCN enables thousands of businesses across the United States to operate with greater resilience, agility, and confidence in an increasingly connected world.

Media Contact

Jeanne Duca
Chief Marketing Officer
BCN
jduca@bcntele.com