We’re here to help
Have questions about BCN solutions? Reach out to discover how we can help you meet today's business needs and seize tomorrow's opportunities. Our expert and tenured teams are available to assist with any billing, sales, or maintenance questions. As always, the entire BCN team is committed to providing you with the best service and support experience possible. Need to view your account details or pay an invoice? Log in to the BCN Customer Portal.
BCN Customer ServiceCustomerservice@bcntele.com 888.866.7266 877.821.1212
Our Customer Service Team is available
Monday – Friday, 8:00AM – 8:00PM EST
Should you have any questions about BCN services, including Billing Inquiries, our expert team stands ready to assist.
1200 Mt Kemble Avenue
Morristown, NJ 07960
Network Operations Center
5000 T-Rex Avenue
Boca Raton, FL 33431
- New York
- West Virginia
BCN RepairRepair@bcntele.com 888.866.7266, options 1,1
Having an issue with any of our products or services? Our expert Repair Team is available 24/7/365 to assist.
TO CREATE A REPAIR TICKETSend email to Repair@bcntele.com Use the BCN Portal 888.866.7266, options 1,1
PLEASE INCLUDE THE FOLLOWING INFORMATION
- Account number
- Circuit ID, phone number(s), or product having trouble
- Complete service address
- Issue symptom
- Local contact name, phone, and email address
- Access hours to the demarcation point
Online Bill Pay
NEED PORTAL ACCESS?
- Visit the BCN Customer Portal Login Page
- Click NEW USER and follow the prompts
- Submit the following information to complete your account setup:
- Account number
- Account phone number or Product ID
Forgot your password?
Reset your password here.
We’re happy to support you in adding new services to your BCN account. Please follow the instructions below to request additional services.
Please contact us by email through BCN Partner Support or by getting in touch with the BCN Project Manager for your account. You can also email PartnerSupport@bcntele.com for assistance.
Please reach out to the BCN Customer Service Team for assistance.Customerservice@bcntele.com 888.866.7266 877.821.1212