Contact Us

We’re here to help

Have questions about BCN solutions? Reach out to discover how we can help you meet today's business needs and seize tomorrow's opportunities. Our expert and tenured teams are available to assist with any billing, sales, or maintenance questions. As always, the entire BCN team is committed to providing you with the best service and support experience possible. Need to view your account details or pay an invoice? Log in to the BCN Customer Portal.

BCN Customer Service

888.866.7266 877.821.1212

Our Customer Service Team is available

Monday – Friday, 8:00AM – 8:00PM EST

Should you have any questions about BCN services, including Billing Inquiries, our expert team stands ready to assist.

Headquarters

1200 Mt Kemble Avenue
Suite 310
Morristown, NJ 07960

888.866.7266

Network Operations Center

5000 T-Rex Avenue
Suite 375
Boca Raton, FL 33431

866.836.4686

SALES OFFICES

  • Colorado
  • Florida
  • Illinois
  • New York
  • Maine
  • Massachusetts
  • Pennsylvania
  • Texas
  • Washington
  • West Virginia
  • Wisconsin

BCN Repair

888.866.7266, options 1,1

Having an issue with any of our products or services? Our expert Repair Team is available 24/7/365 to assist.

TO CREATE A REPAIR TICKET

Use the BCN Portal 888.866.7266, options 1,1

PLEASE INCLUDE THE FOLLOWING INFORMATION

  • Account number
  • Circuit ID, phone number(s), or product having trouble
  • Complete service address
  • Issue symptom
  • Local contact name, phone, and email address
  • Access hours to the demarcation point

Online Bill Pay

NEED PORTAL ACCESS?

  1. Visit the BCN Customer Portal Login Page
  2. Click NEW USER and follow the prompts
  3. Submit the following information to complete your account setup:
    • Account number
    • Account phone number or Product ID

Forgot your password?
Reset your password here.

New Orders

We’re happy to support you in adding new services to your BCN account. Please follow the instructions below to request additional services.

DURING IMPLEMENTATION

Please contact us by email through BCN Partner Support or by getting in touch with the BCN Project Manager for your account. You can also email PartnerSupport@bcntele.com for assistance.

POST IMPLEMENTATION

Please reach out to the BCN Customer Service Team for assistance.

888.866.7266 877.821.1212
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