BCN 2024 ChannelVision Visionary Spotlight Award: Overall Excellence in Customer Service

June 6, 2024

Morristown, NJ, – BCN, a U.S.-based communications technology solution provider focused on multi-location businesses is proud to announce that it has been awarded a 2024 ChannelVision Magazine Visionary Spotlight Award for overall excellence in Customer Service.

An annual competition, the VSAs highlight channel and service provider innovation in communications, honoring products, services, deployments and channel contributions across numerous categories. Editors from Beka Business Media, as well as a panel of judges from independent industry resources fielded hundreds of applications. Criteria included overall innovation, future industry impact, creativity, feature set differentiation, ease of use and interoperability.

BCN was found to exemplify rapid innovation within the communications industry, demonstrating a cornucopia of opportunities for channel partners to boost their roles as trusted partners for business success.

The Company is committed to providing exceptional customer service through a unique human-centric approach. Rejecting the trend of AI-driven chatbots, BCN relies on real people, ensuring that every customer interaction is marked by a personal touch. This philosophy is embedded in the core of BCN’s customer service model, setting it apart from competitors.

BCN’s US-based customer service excellence is characterized by its human-centric approach, dedicated advocacy for major accounts, and impressive NPS score. By prioritizing real connections over automated interactions, BCN sets a benchmark for superior service in the technology industry, earning accolades from partners and customers alike.

"Congratulations to all of our winners," said Beka Business Media founder and ChannelVision Magazine publisher, Berge Kaprelian. "For a year that saw a record number of nominations, I can proudly say that all VSA recipients - spanning Overall Excellence, Business Technology and Service Provider Technology - have made outstanding strides that warrant distinction."

Be on the lookout as ChannelVision’s 2024 Visionary Spotlight Awards are published in full as part of its May/June 2024 issue, which will be available in both print and digital format on channelvisionmag.com.

About BCN

BCN is a closely held and operated communications technology solutions provider with the flexibility and experience to address every customer need uniquely, creating tailored solutions based on the portfolios of over 100 wholesale network and technology partners. In addition, BCN provides customers with one monthly invoice for all services and a state-of-the-art portal to manage their BCN business.

For over 30 years, BCN has delivered best-in-class solutions domestically and internationally to business customers. For more information, please call us at 888.866.7266 or email us at [email protected].

 

 


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