BCN Cloud Voice Call Center honored for improving customer service technology and improving the customer experience
MORRISTOWN, NJ August 6, 2025— BCN announced today that TMC, a global, integrated media company, has named BCN Cloud Voice Call Center as a 2025 Contact Center Technology Award winner, presented by CUSTOMER magazine.
“We’re honored to receive the 2025 Contact Center Technology Award from CUSTOMER magazine,” said Julian Jacquez, President and COO of BCN. “This recognition reinforces our ongoing commitment to delivering innovative, customer-centric solutions that help businesses operate more efficiently and serve their customers more effectively. The BCN Cloud Voice Call Center platform is a powerful example of how we’re leveraging technology to elevate the customer experience at every level.”
BCN Cloud Voice Call Center is a fully managed, cloud-based solution designed to optimize every customer interaction. Built with intelligent call routing, real-time analytics, and robust quality monitoring tools, it gives businesses the flexibility and insight to improve service delivery and performance. The platform includes advanced features like skills-based routing, call recording, customizable queue management, and live supervisor dashboards—empowering teams to respond faster and more effectively. With support for remote and hybrid work environments, BCN’s solution helps ensure compliance, enhance training, and streamline operations across every call center touchpoint.
“Congratulations to BCN for being awarded a 2025 CUSTOMER Magazine Contact Center Technology Award. BCN’s Cloud Voice Call Center has been selected fordemonstrating innovation, quality and unique features which have had a positive impact on the customer experience,” said Rich Tehrani, CEO, TMC. “We’re pleased to recognize their achievement.”
The Contact Center Technology Award, presented by CUSTOMER Magazine, honors vendors and technologies that have embraced technology as a key tool for customer service excellence. This award distinguishes their success as innovators, thought leaders, and market movers in the contact center and customer care industries.
Results of the 2025 CUSTOMER Contact Center Technology Award will be published in CUSTOMER Magazine online and on TMCnet.
About BCN
As a Managed Network and Technology Solutions Provider since 1994, BCN delivers customized solutions that fuel growth, enhance security, and simplify complexity. Our experts guide you to the right technology, then help you secure, manage, and monitor it, ensuring seamless connectivity and performance. With hundreds of industry partnerships and an unwavering commitment to exceptional customer care, we provide the simplicity of one provider, one bill, and one portal to manage all services across multiple locations. As a privately held company, BCN serves a growing roster of customers nationally and internationally, delivering best-in-class solutions backed by personalized service and unmatched support. For more information, visit www.bcntele.com.
About CUSTOMER
Since 1982, CUSTOMER magazine (formerly Customer Interaction Solutions) has been the voice of the call/contact center, CRM and teleservices industries. CUSTOMER has helped the industry germinate, grow, mature and prosper, and has served as the leading publication in helping these industries that have had such a positive impact on the world economy to continue to thrive. Through a combination of outstanding and cutting-edge original editorial, industry voices, in-depth lab reviews and the recognition of the innovative leaders in management and technology through our highly valued awards, CUSTOMER strives to continue to be the publication that holds the quality bar high for the industry. Please visit http://www.customer.tmcnet.com.
About TMC
For more than 20 years, TMC has been honoring technology companies with awards in various categories. These awards are regarded as some of the most prestigious and respected awards in the communications and technology sector worldwide. Winners represent prominent players in the market who consistently demonstrate the advancement of technologies. Each recipient is a verifiable leader in the marketplace.
TMC also provides global buyers with valuable insights to make informed tech decisions through our editorial platforms, live events, webinars, and online advertising. Leading vendors trust TMC, thought leadership, and our events for branding, thought leadership, and lead generation. Our live events, like the ITEXPO #TECHSUPERSHOW, deliver unmatched visibility, while our custom lead generation programs and webinars ensure a steady flow of sales opportunities. Display ads on trusted sites generate millions of impressions, boosting brand reputations. TMC offers a complete 360-degree marketing solution, from event management to content creation, driving SEO, branding, and marketing success. Learn more at www.tmcnet.com and follow @tmcnet on Facebook, LinkedIn, and X.
BCN Contact:
Jeanne Duca,
Chief Marketing Officer
908.367.5965
TMC Contact:
Stephanie Thompson
Manager, TMC Awards
203-852-6800
sthompson@tmcnet.com
