Real-Time Visibility. Smarter Service Management.
PRISM™ is BCN's digital experience platform for monitoring, managing, and accessing information about BCN connectivity and technology services.
Designed for BCN customers and Technology Advisors, PRISM™ brings service information, network performance visibility, service assurance, orders, billing, and operational insights together through a centralized digital experience.
PRISM™ helps organizations manage complex, multi-location service environments with greater visibility, transparency, and control.
One Platform. Greater Service Visibility.
PRISM™ brings together multiple service-management capabilities through a centralized digital experience.
With PRISM™, BCN customers and Technology Advisors can access:
- Service inventory management
- Network performance monitoring
- Service assurance
- Ticket visibility
- Order tracking and status
- Billing and invoice history
- Interactive network mapping
- Service lifecycle information
- Customizable dashboards
- Operational insights
The result is greater visibility into BCN services and a simpler way to access the information needed to manage distributed technology environments.
BCN PRISM™ Service Inventory Management
PRISM™ provides service inventory management capabilities that give customers and Technology Advisors centralized visibility into BCN services across locations and accounts.
Through PRISM™, users can access service information and lifecycle activity from a unified platform, helping simplify the management of distributed and multi-location technology environments.
BCN PRISM™ Network Performance Monitoring
PRISM™ provides network performance monitoring for actively monitored BCN services.
Through interactive network mapping and real-time performance information, PRISM™ gives users greater visibility into the health and performance of their connectivity environment.
PRISM™ helps users identify potential service disruptions and assess network health from one centralized platform.
BCN PRISM™ Service Assurance
PRISM™ provides service assurance and ticket visibility designed to simplify how users access and understand service-related activity.
Customers and Technology Advisors can use PRISM™ to access service assurance information and view ticket activity associated with their BCN services.
By bringing service information and service assurance together, PRISM™ provides greater transparency into the management of BCN services.
BCN PRISM™ Order Management and Tracking
PRISM™ provides centralized order tracking and status visibility for BCN services.
Users can access information about service orders and monitor order activity from within the PRISM™ digital experience.
BCN PRISM™ Billing and Invoice Visibility
PRISM™ provides customers with centralized access to billing and invoice information associated with their BCN services.
Users can access billing history and service-related information through the same digital environment used to manage their BCN services.
BCN PRISM™ Customer Portal
The PRISM™ Customer Portal gives BCN customers centralized access to information about their BCN services.
Customers can use the portal to view service inventory, monitor supported network services, access billing and invoice information, track orders, and view service assurance activity.
BCN PRISM™ Advisor Portal
The PRISM™ Advisor Portal provides Technology Advisors with centralized visibility into BCN services and related lifecycle information.
The portal helps advisors access service information, operational insights, order activity, and other information needed to support their BCN customers.
Powered by BCN PRISM Ops™: BCN's Intelligent Operations Platform
Both portals are powered by PRISM Ops™, BCN's custom-built operational platform and centralized system of record.
PRISM Ops™ connects BCN's operational systems with the PRISM™ digital experience, providing consistent information across users and teams.
The result is a more connected and more responsive customer experience.
“PRISM represents a foundational shift in how BCN delivers customer and partner experiences. We've created a modern digital platform that gives customers and advisors real-time operational visibility.”
“PRISM Ops was built to be far more than a traditional support platform. It creates a single, centralized view that connects customers, advisors, and BCN's service teams.”
Experience BCN PRISM™
Discover how PRISM™ can provide greater visibility and simplify the management of your BCN services.
Let's talk about how we can help
Call 888.866.7266 or Email Simplicity@bcntele.com