Online Management Portal
Simplifying today’s data and networking requirements with a single source solution.
BCN has a long history of setting the industry standard for expanding offerings while consolidating services and providing excellence in service and support. Our state-of-the-art agent and customer portals confirm the company’s commitment to superior service and support.
Each of the powerful online management portals come with many popular features, including an intuitive, easy to use home page dashboard providing an account snapshot, the latest news, and quick links to help the agent and customer quickly access the most commonly used features.
The portals were purpose-built for both Customers and Agents, each with their specific business needs in mind, including the ability to:
- View and manage service locations, products and services, orders and tickets
- Access the latest billing data, view invoices, make payments online, submit and track billing disputes, and review historical billing information
- Quickly and easily order new equipment and services online
- Open trouble tickets, track progress, view scheduled service calls, installs, etc
- Directly access our Help Desk, or contact information for your BCN Service Representatives
- Update account and services information through profile management features
- Access customization options that let agents and customers define external links, customized styles and social media links
- Leverage flexible reporting options to define and deliver various reports