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Focus on Customer Experience

Focus on Customer Experience

December 28, 2016
Focus on Customer Experience

BCN is proud to have been featured by Dan Keane of TDM, Inc. in his most recent sponsored blog on Insider Louisville, titled, “Why bigger isn’t always better when it comes to IT service”.  As a support specialist at TDM, Dan has had many recent opportunities to work with the BCN Team and has seen first-hand the results of the commitment BCN applies to each and every interaction.

"BCN operates under the slogan “One Bill, One Team, One World-Class Portal,” showing its focus on making customer experience second to none. Typically, its team has shown to be among the industry’s fastest at turning around pre-sale service quotes, and post-sale has become known for its highly accurate multi-location billing,"commented Dan Keane, TDM Support Specialist.

BCN excels in multi-product and services aggregation, with a focus on multi-location opportunities. The complexity of these opportunities can often overwhelm the customer who in turn looks to a trusted partner to help them simplify their technology infrastructure and get back to focusing on their business.

"While you trudge through various mega-carrier bills and contracts, your competition could very well be using their extra time to grow their business right under your nose. Why would you want to help your competition?" Keane added.

BCN values our partnership with TDM and looks forward to many more opportunities to prove to Dan and the rest of the TDM team that bigger isn’t always better.

For more information on delivering the BCN Experience to your customers email us at Simplicity@bcntele.com

 

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